Privacy Policy
Last updated: July 11, 2026
SokoRahisi Privacy Policy
Effective Date: 1 July 2026
Privacy Policy
Welcome to SokoRahisi (“SokoRahisi”, “we”, “our”, or “us”).
Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you access or use the SokoRahisi website, mobile application and related services (collectively, the “Platform”).
By creating an account or using the Platform, you acknowledge that you have read and understood this Privacy Policy.
1. Who We Are
SokoRahisi is a digital shopping platform that enables customers to participate in time-limited online product auctions.
Customers can browse products, place bids, and, if their bid is selected in accordance with the applicable Auction Rules, purchase products at the published Purchase Price.
To provide these services, we collect and process certain personal information in a responsible, secure and transparent manner.
2. Information We Collect
We collect only the information necessary to operate the Platform, process transactions, deliver products and provide customer support.
Personal Information
When you create an account or use our services, we may collect:
Full name
Mobile phone number
Email address (where provided)
National identification information where required for verification
Delivery address
Date of birth (where required)
Account credentials
Auction & Purchase Information
When you participate on the Platform, we collect information relating to your activity, including:
Auctions entered
Bids placed
Bid fees paid
Purchase history
Winning purchases
Delivery status
Payment confirmations
Customer support interactions
Payment Information
Payments are processed through authorised third-party payment providers.
We may retain:
Transaction reference numbers
Payment status
Payment method
Payment timestamps
SokoRahisi does not store your mobile money PIN, online banking credentials, or full debit or credit card details.
Technical Information
When you use the Platform, we may automatically collect:
IP address
Device information
Operating system
Browser type
Device identifiers
App version
Login activity
Cookies and similar technologies
Platform usage analytics
This information helps us improve security, performance and user experience.
3. How We Use Your Information
We use your information to:
Create and manage your account
Process Bid payments
Create Bid Entries
Operate Auctions
Notify selected bidders
Process product purchases
Arrange product delivery
Respond to customer enquiries
Verify customer identity where necessary
Improve the Platform
Detect and prevent fraud
Monitor platform security
Comply with applicable legal and regulatory obligations
Communicate important service updates
We will only process your personal information where we have a lawful basis to do so.
4. Marketing Communications
With your consent where required, we may send you:
New Auction alerts
Product launches
Promotions
Special offers
Platform updates
News and announcements
You may unsubscribe from marketing communications at any time.
Operational messages, including payment confirmations, account notifications and winner notifications, may still be sent where necessary to provide our services.
5. Sharing Your Information
We value your privacy and do not sell your personal information.
Your information may be shared only where reasonably necessary with:
Payment service providers
Banks and financial institutions involved in processing transactions
Delivery and logistics providers
Merchants supplying products
Cloud hosting and technology service providers
Customer support providers
Professional advisers
Auditors
Law enforcement agencies
Courts or regulatory authorities where required by law
All service providers are expected to maintain appropriate security and confidentiality standards.
6. Cookies and Similar Technologies
We use cookies and similar technologies to:
Keep you signed in
Remember your preferences
Improve website functionality
Analyse Platform performance
Understand customer behaviour
Enhance security
Prevent fraud
You may disable cookies through your browser settings, although some Platform features may not function correctly.
7. Data Security
Protecting your information is a priority.
We implement appropriate technical and organisational measures including:
Secure cloud infrastructure
Encryption of sensitive data where appropriate
Secure payment integrations
Role-based access controls
Security monitoring
Firewalls
System backups
Regular software updates
Although we take reasonable measures to protect your information, no electronic system can guarantee absolute security.
8. Data Retention
We retain personal information only for as long as reasonably necessary to:
Operate the Platform
Maintain your account
Complete purchases
Deliver products
Resolve disputes
Detect fraud
Meet legal, accounting and regulatory requirements
Where information is no longer required, we will securely delete or anonymise it where appropriate.
9. Your Rights
Subject to applicable law, you may request to:
Access your personal information
Correct inaccurate information
Update your account details
Request deletion of your account
Request a copy of your personal information
Object to certain processing activities
Withdraw consent where processing is based on consent
Certain information may continue to be retained where required by law or for legitimate business purposes.
10. Children’s Privacy
SokoRahisi is intended only for individuals aged 18 years or older.
We do not knowingly collect personal information from children.
If we become aware that personal information belonging to a child has been collected, we will take reasonable steps to delete it.
11. Third-Party Services
The Platform may contain links to third-party websites, merchants or services.
We are not responsible for the privacy practices of those third parties.
We encourage users to review the privacy policies of any third-party services they access.
12. International Data Transfers
Where necessary, your personal information may be processed or stored outside Kenya by trusted service providers.
Where such transfers occur, we will take reasonable steps to ensure your information receives an appropriate level of protection in accordance with applicable law.
13. Fraud Prevention
To protect our customers and maintain the integrity of the Platform, we may process personal information to:
Detect suspicious activity
Prevent payment fraud
Verify customer identity
Prevent multiple or fraudulent accounts
Investigate abuse of Auctions
Enforce our Terms & Conditions
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be published on the Platform together with the revised Effective Date.
Your continued use of the Platform after changes have been published constitutes acceptance of the updated Privacy Policy.
15. Contact Us
If you have any questions about this Privacy Policy or how we process your personal information, please contact us.
SokoRahisi
Website: www.sokorahisi.com
Email: [email protected]
Customer Support: [email protected]
Our Commitment to Privacy
Trust is at the heart of everything we do.
We are committed to handling your personal information responsibly, protecting it with appropriate security measures, and being transparent about how it is collected and used.
Our goal is to provide every customer with a secure, fair and enjoyable shopping experience on SokoRahisi.
SokoRahisi
Kenya’s Lucky Shopping Platform
Place Your Bid. Get Lucky. Shop Smarter.